“Tizzy, Thanks for your coordination efforts in getting our VTC system up and running again. Additionally, many thanks to Ken for doing a great job training our end-users on the new system last week”

“On behalf of the United States Army Inspector General School, I would like to express our appreciation for the outstanding service provided by Total Audio Visual Systems, particularly to Tizzy Mallette and Roly Jan.

The audio visual system we purchased represents a considerable investment by the Inspector General Agency. We have not been disappointed. Everyone involved in the project has been a true professional from the initial estimate, through installation and most importantly in follow-up service; everything was completed on time as specified. We placed significant demands on Total Audio Visual Systems, specifically that installation and service does not affect our class schedule. Not only did you complete the installation on time as promised, but you continuously provided fast responsive follow-up service and additions to the original system.

Everyone involved in this project from Total Audio Visual Systems has given the extra effort to insure that the system enhanced classroom instruction and provided the capabilities we requested; an outstanding effort by a great crew”

“Total AV, in their dedication to us made last minute arrangements to once again put us on the top of their priority list, and Roly spent the entire day with me in the preparation.

. . . In speaking with the hotel staff, they let me know that if they had a problem, they would call upon another company, similar to Total AV, to resolve their problems. I spoke to that company, who were impressed that we had the relationship that we do with Total AV and his final comment to me was that if anyone could solve any problems, Roly could do it. This made me feel even better in my continued support of him and his company.”

“Thank you Tizzy, The office was closed yesterday by the storm. But, the technician was here and we are happy”

“Roly, Thanks a ton for the patience and knowledge. Can’t tell you how happy I was to have someone actually ask the right questions.”

“Thank you Total AV! for helping to make our event a great success! I have twice rented equipment from Total AV for events I organized, most recently this past weekend and I wanted to thank your staff for their helpfulness. It was much appreciated.”

“Thanks to Roly and Duane for getting us ready for our first Board meeting yesterday. I didn’t stay for the whole meeting (12 hours) but I heard rumors that one brave staff member relied on one of the new laptop stations you wired up to make his presentation.

The chairman made note of the new system at the beginning of the meeting . . . He also mentioned the importance of other coming tech improvements. Again, thanks for making this first meeting a success.”

“Thank you for your AV support, Tim, Derek and Tony are techs we need onsite for all meetings. Tim is very professional and responds without hesitation. . . .The entire time while onsite I did not receive any negative feedback about TAVS performance. I will speak with the Project Director and suggest that we include you in the debriefing related to AV support. . . . Again, your performance was great.”

“Hi Roly, Really appreciate your prompt assistance in our last minute request. Great support as always.”

“Total AV Systems installed a new public address system in our auditorium . . . This system serves our weekly public meetings held by five officials appointed by the Montgomery County County Executive. the system selected, designed and installed by Total AV Systems works perfectly for our needs and the staff finds the system easy to use.

Because Total AV did such an outstanding job, we called them back to do further work. Right now they are doing substantial work in our auditorium installing several plasma screens, adding an assisted listening system, monitors at each seating position used by our officials and staff . . . I highly recommend Total AV for design, installation and maintenance and I have found them to be very responsive to emergency calls. They were very creative in finding just the right combination audio video solutions for our needs and budget”

“. . . I am writing to exclaim about your AV tech, Chuck. Pardon us for not knowing Chuck’s last name, however, after working with him last week and discovering how efficient and competent he is, we fell as though we have known him for some time.

Please indulge us for a moment and let us share with you our experience with Chuck. We arrived at Hotel . . . to meet with Chuck and talk about the equipment and our expectations for the next day. Chuck was very prompt and immediately became engaged in our planning process. However, after reviewing our plans, we learned that the Hotel had not confirmed that Total Audio Visual would be onsite for our meeting the next day. As you can imagine, we were hard-pressed to ensure his services and asked if he could be there the next morning. Chuck agreed that he could and we asked him to be there at 6:00 am.

The next morning Chuck was there at 6:00 am and from the moment he arrived until the moment he departed that afternoon, Chuck was steadfast, answered our every call, worked out every niche, fixed every problem, anticipated any quirks, and followed through right until the end. Chuck is an asset to your corporation and delivers professional acumen in his area of expertise.

Please extend our heartfelt “Thanks” and Gratitude to Chuck for his commitment to our project. We will certainly call on his services for our future offsite meetings and we hope you value his skill as much as we did.”

“Hi Roly, thanks for all of your help in making this video conference a successful event. I’ll definitely contract you directly from now on in case we need anything.”

“Tizzy, Thanks for your help as well, I came to you because I knew I could count on you to get me setup with the right people to complete the job and you didn’t let me down. Hopefully these events will take off next year and you’ll be doing 5 every football season.”

“Just a short note to let you know how well things went last week at our election night party. There were plenty of “road blocks”. . . . Your guidance and advise in advance was great and that day your guys were great. Michael Lee was “the man” and made my life easier knowing that he was there, understood the situation and was able to respond to problems. Thank him for me again. Looking forward to doing this again, somewhere, in two years.”

“I need to let you and Roly know that I will be retiring at the end of this year. . . . It’s been a pleasure working with you all. You have taught me a lot over the past few years!!”

“Thanks Tizzy, Can’t tell you any more how much I appreciate your help.”

“Roly, Tizzy, I would like to submit my heartiest gratification for the prompt support to our mission essential task which has been greatly appreciated by our Chain of Command as well.”

“. . . Chuck was steadfast, answered our every call, worked out our every niche, fixed every problem, anticipated any quirks and followed through right until the end. chuck is an asset to your corporation and delivers professional acumen in his area of expertise. Please extend our heartfelt “Thanks” and Gratitude to Chuck for his commitment to our project. We will certainly call on his services for our future offsite meetings and we hope you value his skill as much as we did.”

“Thanks Roly! We really appreciated your help and support with the videoconferencing”

“Everyone is thrilled about the new AV install. Thanks for a job well done.”

“The techs did such a good job organizing the AV equipment in the Beaver Court Conference Center that I have a customer that is requesting pricing for 2 additional team rooms. . . . ”

“This is just a note of deep appreciation for the professionalism and calm that the people at the West Barre Street, Baltimore branch displaed when I rented a projector from them this past weekend. . . . When the initial equipment wasn’t correct, they went out of their way to remedy it and the show worked perfectly. I won’t bore you with the details . . . suffice it to say, when he said 15 pins, I could hve counted what I had and discovered that I had the wrong equipment, but I never double checked, and they saved the day, Thanks again.”

“Roly, Thank you for taking the time today to show us around at AA County Police HQ. It is an impressive setup. We will be talking to you, soon.”

“Please make a notation of the two guys we used last week for this order. If we ever need Total AV to help us with any future events we want them back! They were on-time, professional, knowledgeable, great communicators . . . you name it. I sometimes deal with folks who just either don’t care or really don’t know what they are doing. Those two are gems! Thanks so much.”

“Yes Roly visited last week and took care of everything in a matter of minutes stating that it was a simple problem. . . . glad he was able to fix it.”

“Thank you and Fidelis for your efficient work and negotiation, this is why we use Total AV as our preferred AV company! Have a great weekend and we’ll lbe in touch soon for another meeting. Thanks guys!”

“Quick note to thank you for a superb job with the speaker rental last weekend. Your team was on time, professional and did a great job delivering, setting up and picking up. Will be recommending you and your firm to all my friends in the DC/Balt area and will definitely call on you for future needs.”

“I am writing today to recommend the services of Total Audio Visual, specifically the work of Roly and Tizzy. . . . There were many complaints about an electrical feedback loop causing a “humming noise” in our output to the press. . . . Roly has specifically been instrumental in working with the electrician to trace circuits and find the specific source of the problem. He has worked many hours on this to make sure we were satisfied with the result.

Also in that time frame we have renovated one of our conference rooms, Tizzy and Roly were involved from the beginning. Through Roly’s diligent work and suggestions we now have a room installed with all the latest technology and equipment available. It is our most popular meeting space and has the flexibility to do video conference, audio conference . . . .and web based applications.

I highly recommend the services of Total AV. In fact we are about to build our own building and I wouldn’t want anyone else to work on the conference audio visual systems. I know there are other options for the services they provide, but Roly and Tizzy are the first people I will call on.”

“Good Morning Derrick, Please accept our sincere thanks and admiration for a job well done and your outstanding service you provided us for our NCFMEA meeting . . . Your company was professional and the quality of your service and equipment was excellent. As always, Chuck, the technician, was very professional in appearance and demeanor. He was timely and his attentive to the sound quality throughout the entire meeting was valued an appreciated. Thank you again for your services.”

“I wanted to send this note to let you know how impressed we were with the Total Audio Visual Systems, Inc. staff that provided services to our group at the DoubleTree Silver Spring Hotel . . . Your team lead by Rafael was top notch! With coordinating and producing a Webinar in conjunction to the Workshop, Rafael and the crew worked hand in hand with our Webinar vendor to ensure everything went off without a hitch. Your professional and courteous personnel make sure all rooms were set and AV was ready to go each day.”

“. . . please let management know that the team did a very good job and that we appreciate them taking the time to assist with straightening out the microphone issues”

“For several years now the President’s Council on Bioethics has had the very good fortune to have Chuck Puryear as our audio visual technician at our many meetings. he has been simply wonderful to work with: competent, dependable, amiable and wonderfully cooperative. As I step down as chairman of the Council, I want to be sure that his employer knows what a wonderful job he has done.

Thank you very much for the excellent service that you and Chuck have provided us these past four years.”

“Thanks Total AV and all of the support staff. Everything went VERY well from our perspective.”

”My thanks as well, to all involved. I greatly appreciate the “extra-mile” support!”

“I would like to make you aware of and thank you for the superior support provided by one of your employees, Mr. Patrick Kelley . . . This annual conference has in attendance some of the most senior leaders of the U.S. Navy and Marine Corps. In my opinion Mr. Kelley was the perfect individual to be assigned to support this event. He was viewed by all he came in contact with during the conference as a technical wizard and a highly professional individual. No matter how complex or short-fused the request was, Mr. Kelley responded quickly and courteously. He helped to make the conference one of our most successful. In closing, please convey my sincere appreciation to Mr. Kelley for all of his hard work. . . .”

“Total Audio Visual Systems, Inc. has supported our conferences for more than 8 years. accordingly, I have no hesitation in recommending them as a company with which to do business.

Total AV is one of the best that we have ever dealt with. Its practice of being reliable onsite at our conferences has always been appreciated. We do significant amounts of business annually and throughout each year. If our clients require special equipment for training, Total AV will go the extra mile in trying to accommodate our needs.

Total AV is one of the best companies that I have ever dealt with from a change-order and work scheduling perspective . . . Based on my experience, any company should be very pleased to do business with Total AV.”

“Hi Tizzy!, I can’t thank you enough for your expedience and for your support throughout all of our transactions! . . .”

“Very grateful for your service and your attentiveness to our needs. Thanks Roly”

“I have worked with Total AV for the past ten years and I am pleased to recommend their services. The company has always provided exceptional service and reliability. The professional staff has consistently provided on site support when needed and proven expertise to resolve any unexpected problems. As a long time business associate to Indian Spring, I can confidently commend Total AV as an industry leader in providing quality audio visual services to any event.”

“Greetings Roly, I just wanted to let you know that since we purchased our two NLE systems about three years ago, they have served our purposes beyond our expectations. The units are in a high volume public area of a University Library and are used on a daily basis by faculty, staff and students . . . we push them to the limit and they keep on performing with no sign of wear-n-tear. Can’t beat that.”

“On behalf of Industry Relations I wish to take this opportunity to express my sincerest appreciation to you and your staff for their professionalism and assistance in making our committee meeting such a success. The fact that you were contacted late on the afternoon of the day before our meeting, you and your staff came through for us with flying colors! Once again a hearty thank you and we look forward to working with you again in the future.”

“I just want to send a note of thanks . . . Everything went wonderfully.”

“We would like to take this time out to thank you for the outstanding services rendered to Delmarva Foundation. You were extremely accommodating, attentive and polite. We could not find any problems with the services provided. Thank you again for going above and beyond our expectations and being a major part of a successful meeting. We look forward to doing business with Total AV again in the near future.”

“. . . I want to make a special acknowledgement to Total AV for their solid attention to detail, helpfulness and attentiveness. They made my job easier and made things run smoothly - elements that are so very important to a meeting planner.”

“I’m writing to thank your team for their outstanding service, advice and support . . . Roly Jan and his team of crack installers are truly magic workers. Because my ceiling is angled and the room has other awkward characteristics, the had to work out creative solutions, not only did Paul and the other installers solve the problems, they solved them in such a way as to enhance the beauty of the system and minimize the visibility of wires and other hardware. Throughout, Roly was always available to answer technical questions and provide guidance on the right choices to make. My most sincere thanks again to you and your organization for such excellent work. It was a pleasure throughout, and I will recommend Total AV to anyone looking for the best in business systems.”

“. . . Rocky did a phenomenal job overseeing my vast audiovisual needs. I was impressed with Rocky’s omnipresence during the entire time of the conference. There was not one single AV problem!”

“It is with great pleasure that we write you this letter of complete satisfaction with the service you and your staff . . . Please extend our total satisfaction to your staff who worked with us in a highly efficient manner, with courtesy and professionalism exhibited throughout the entire two-day conference.”

“Good Morning Derrick, We would like to thank you for your outstanding service you provided us for our NACIQI meeting . . . Your company was professional and the quality of your service and equipment was excellent. Chuck and Jose were well-timed and focused on setting up (break down) the equipment and making sure all the equipment worked properly.

The technician (Carl) was very professional in appearance and demeanor. he was timely and his attentive to the sound quality throughout the entire meeting was appreciated. Thank you again for your services.”

“Thank you for your outstanding service and commitment to the GovMark Council event. Additionally, I wanted to recognize the efforts of Al and Patrick. They came to the event adequately prepared and eager to accommodate our staff without hesitation. We truly value working with vendors who are hard working and professional. I forward my sincere gratitude and highest recommendation for the Total AV Staff.”

“Thank you so much for the thoughtful card! And thanks too, to you and Total AV staff for being so helpful, professional and responsive with our projects, and making me look good in the process. Everyone is sooo impressed with the conference room.”

“I thank you, thank you, and thank you for your service. You have been great to deal with . . . Total AV is the only call I make for AV services.”

“I extend my appreciation and that of the Coastal Engineering Research Board (CERB) . . . The setup of the meeting was handled in an exemplary manner. . . . The competence and dependability were vital to the success of the meeting and reflect credit on your organization.”

“It’s always nice working with you. . . . your always someone I can count on and make me smile.”

“I wanted to take a few minutes and thank you for all of your help the other day with the group in the Tack Room. I was very impressed with your knowledge and professionalism. Thanks again.”

“On behalf of the Chesapeake Electronics Show, I would like to thank you for helping make the show successful. Please extend my gratitude to Lorenzo for all his assistance and experience on site. He really made things go well.”

“. . .The first assignment . . . is May 29 and the Dedication Services for the WW ll Memorial in Washington DC. I cant say enough about the service and support that Roly and his staff at Total AV have made available to me, the bar has been raised.”

“. . . I’d like to take this opportunity to thank you for your invaluable help . . . The success could not have been possible without the help and support of dedicated individuals like you.”

“We wish to commend Total AV for the superb technical support provided for our Forum . . . The success of our Forum was greatly enhanced by your staff’s competency and professional contributions.”

“For many years, the National Association of Attorneys General has utilized your audio visual services for our meetings held in the Hall of the States building. Throughout the years your employees have always been extremely professional, personable and patient, especially with last minute requests.

I am writing this letter to tell you how much I enjoy working with Derrick Williams and Charles Puryear. Two days before our spring meeting was to begin, I found out our meeting would need additional audio visual equipment. I was very concerned, since it was 8:00 p.m. on a Friday evening, and our meeting was to begin that Sunday morning. Fortunately, I was able to reach Derrick . . . I was still nervous because I didn’t know if Total AV would even be able to provide us with the extra equipment at such late notice. Derrick was wonderful! He was very patient and of course, was able to get the job done without a moment’s hesitation. That is the kind of professionalism and customer service Derrick and your other employees provide.

Throughout the entire week of our meeting, both Derrick and Charles continued providing their usual personable and professional services. The are always available and patient with last minute changes. I know I can count on them to get the job done.

Thank you for your continued excellent customer service. Please pass my gratitude and appreciation to your other employees who service us as well. I look forward to working with you and your company in the future.”

“I would like to extend my thanks’ and appreciation for the AV assistance extended . . . Your staff was very professional and responded to all of our needs quickly and efficiently.

. . . our needs were and once again provided the highest level of service.”

“Troy, thank you for your efforts in making the Distinguished Citizen Award a huge success and setting the standard for next year.”

“. . . Price Waterhouse to perform a multipoint videoconference and selected Total AV to perform the AV requirements needed at the Price Waterhouse Baltimore Gateway Office.

. . . Total AV was very professional, competent and extremely knowledgeable.”

“ . . . thanks to you and your exceptional AV crew, we now have a great multi-media system. . . . recommend Total AV Systems to the universe and beyond!”

“Thank you so much for helping us prepare for the Martin Luther King, Jr. Commemoration on January 27th. Everything ran smoothly, the music sounded terrific and the video projection was great. Your patience with the endless stream of phone calls required to put the event together and with the peculiar arrangements necessary for the Embassy event was tremendously appreciated.

A special thank you to Chuck and his assistant. Chuck’s tolerance of my every request, no matter how ridiculous and unnecessary, made the evening much easier for our staff. Both of them did an excellent job and reflected well on Total Audio Visual Systems.

We will certainly keep you in mind for events like this one in the future.”

“ . . . Despite a severe snow storm, you and your crew were able to delivery quickly, thoroughly and professionally. . . .”

“. . . I wish to express my appreciation for the great service by TAVS in delivering, setting up and training of our AV system. . . .”

“. . . Chuck was fabulous! He did the work of three people and did it well. . . . He certainly worked hard and his work and dedication is greatly appreciated.”

“Before too much time passes, I want to write to thank you for the superb job Total Audio Visual Systems did at our Board meeting at the NEA . . . From the time Derrick Williams and Charles Puryear arrived on Monday afternoon to set up the system until they left 24 hours later with the equipment, they demonstrated a professionalism that is rarely seen. Having worked with Total AV for several years, I’m still very impressed with the quality and the performance of you staff, as well as your equipment.

My boss remarked on how professional Charles is and looks and how patient he was through a rather long, tedious meeting. Chuck is a pleasure to work with and you should be very pleased to have him representing your company. . . .

Again, thank you for making my job easier. I felt that Chuck and Derrick were such pros at what they do that I didn’t have to worry a minute about whether thins were going well, I’ll call you next spring!”

“ . . . I can’t thank you enough for all your good help and work in getting us first rate translation devices. The equipment made a world of difference for the seminars and contributed to the program’s overall success. . . . ”

“. . . TATC and the US Department of Housing and Urban Development (HUD) held a conference at the Embassy Row Hotel in Washington, DC. the hotel arranged for audio visual equipment and an AV Technician from your organization to assist us during the conference. Mr. Chuck Puryear was the AV Technician who was provided.

Mr. Puryear was extremely professional in assisting us and our conference speakers and guests with our AV needs. His manner was unfailingly pleasant and cooperative throughout our conference. He met with us early in the morning to ensure that all equipment was in working order and covered several meeting rooms where sound systems and AV equipment were in use. He was constantly responsive to changing requirements of our speakers and guests and supported us competently throughout the two-day conference.

We would like to commend your organization and Mr. Puryear specifically for an excellent job. Please extend our sincere thanks to Mr. Puryear for helping to ensure that our conference was a great success.”